I did not authorize this charge

Unrecognized charges are almost always traceable to one of three causes: a subscription started under a different email, a family member or colleague using the same card, or the descriptor on your statement not matching the brand. We can resolve any of these quickly — please reach out before disputing with your bank, as a chargeback closes the account and slows the refund instead of speeding it up.

Check the statement descriptor

Charges from us appear on bank and card statements under the descriptor associated with the workspace. If the amount and date line up with the trial charge or a monthly renewal, that is most likely the source.

Search every inbox for the receipt

Every successful payment triggers an itemised receipt. Search every email account you control for the descriptor, the product name, or the exact amount. The receipt will tell you which email the subscription is under, and from there you can sign in and cancel directly.

If it still does not look familiar

Email support with the last four digits of the card, the date of the charge, and the amount. We will locate the subscription, cancel it on your behalf, and issue a refund where appropriate — typically the same business day.